Cust Service Rep - Integrated Supply

Vallen Distribution Inc. • Dubuque, IA

2d • Onsite

About The Position

The Customer Service Representative (CSR) works at a customer location and provides service to Vallen customers by purchasing products, goods, and materials that meet standards for price, quality, timing, and reliable supply. The role supports procurement activities to meet current and anticipated customer demand while following Vallen and customer purchasing strategies and standard operating procedures.

The position involves managing purchase requisitions and vendor orders, reviewing order timing, researching suppliers and requested items, monitoring delivery and product quality, communicating with customers and vendors, maintaining supplier and customer relationships, and identifying cost-saving opportunities. Work may take place in a manufacturing environment and can involve prolonged computer and keyboard use, exposure to environmental conditions, and occasional lifting of items up to 25 pounds. Overtime may be required with little advance notice.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Computer skills and aptitude to learn Enterprise Resource Planning (ERP) and Inventory Management applications.
• Ability to work independently and take initiative.
• Strong attention to detail and accuracy.
• Strong organizational and execution skills.
• Proficiency with MS Office products.
• Strong verbal and written communication skills.
• Willingness to learn.

Nice To Haves

• At least 1 year of experience in procurement.

Responsibilities

• Perform procurement activities to meet current and anticipated customer demand for stock, non-stock, and spot-buy products and materials, in alignment with Vallen's purchasing strategies.
• Assess existing orders and determine whether to expedite or de-expedite them for optimal delivery.
• Place purchase requisitions and vendor purchase orders.
• Research and assess vendors and requested items, and recommend options that meet specifications and customer standards for quality, pricing, and delivery.
• Monitor the quality and timeliness of supplied products and materials, and coordinate returns of damaged goods or replacement items when needed.
• Follow up with vendors on purchase-order status to ensure timely delivery and communicate order status to customers.
• Communicate with vendors to resolve delivery-timing and product-quality issues.
• Maintain and cultivate relationships with suppliers, vendors, and assigned customers.
• Research and resolve accounts-payable nonconformance with suppliers.
• Identify and document customer cost-saving opportunities.
• Follow Vallen and customer Standard Operating Procedures.
• Adhere to operating practices and maintain a professional, clean, and neat worksite.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance, with coverage options for individuals, employee plus spouse or children, and families.
• 401(k) with a discretionary company match of $0.50 per $1.00 contributed, up to 6% of pay (U.S. positions only).
• Employer-paid basic life insurance for employees, spouses, and dependents.
• Employer-paid short-term and long-term disability benefits.
• Parental leave and any leave required under federal, state, and local laws.
• Health care and dependent care flexible spending accounts.
• Paid vacation and sick time, with amounts based on seniority.
• Eight scheduled holidays plus two floating holidays.
• Employee Assistance Program.
• Employee Resource Groups for networking and team building.
• Tuition reimbursement program.
• Employee referral program.
• Safety shoe and safety glasses reimbursement based on position.
• Employee discounts through BenefitHub.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED