Cust Service Rep - Integrated Supply

Vallen•South Milwaukee, WI

About The Position

The Customer Service Representative (CSR) works at a customer location and provides service to Vallen customers by purchasing products, goods, and materials that meet standards for price, quality, timing, and reliability of supply. The role performs procurement activities to meet current and anticipated customer demand and supports supplier, vendor, and customer relationships. Work may take place in a manufacturing environment.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Computer skills and aptitude to learn Enterprise Resource Planning (ERP) and Inventory Management applications.
Ability to work independently and take initiative.
Strong attention to detail and accuracy.
Strong organizational and execution skills.
Proficiency with Microsoft Office products.
Strong verbal and written communication skills.
Willingness to learn.

Nice To Haves

One or more years of experience in procurement.

Responsibilities

Perform procurement activities to meet current and anticipated customer demand for stock, non-stock, or spot-buy products and materials, in alignment with Vallen's purchasing strategies.
Assess existing orders and determine whether to expedite or de-expedite them to optimize delivery.
Place purchase requisitions and vendor purchase orders.
Research and assess vendors or requested items and recommend options that meet specifications and customer quality, pricing, and delivery standards.
Monitor the quality and timeliness of supplied products and materials, and coordinate returns of damaged goods or replacement items when needed.
Follow up with vendors on purchase order status to support timely delivery and communicate order status to customers.
Communicate with vendors to resolve timeliness and product-quality problems.
Maintain and cultivate relationships with suppliers, vendors, and assigned customers.
Research and resolve accounts-payable nonconformance with suppliers.
Identify and document customer cost-saving opportunities.
Follow Vallen and customer Standard Operating Procedures.
Adhere to operating practices and maintain a professional, clean, and neat worksite.
Perform other duties as assigned.