Cust Service Rep - Integrated Supply

Vallen Distribution•Dubuque, IA

1d•Onsite

About The Position

Join Vallen’s dedicated team as a Customer Service Representative (CSR). Working at a customer location, this role provides customer service by purchasing products, goods, and materials that meet standards for price, quality, timing, and reliability of supply. The CSR performs procurement activities to meet customers’ current and anticipated needs, follows Vallen and customer procedures, and helps maintain a professional, orderly worksite. The role involves coordinating with customers, vendors, and suppliers to manage orders, support timely delivery, resolve quality or accounts-payable issues, and identify customer cost savings. Work may take place in a manufacturing environment and can involve exposure to dirt, smoke, heat, or cold. Overtime may be required with little advance notice.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Computer skills and aptitude to learn Enterprise Resource Planning (ERP) and inventory management applications.
Ability to work independently and take initiative.
Strong attention to detail and accuracy, organizational skills, and execution skills.
Proficiency with Microsoft Office products.
Strong verbal and written communication skills.
Willingness to learn.

Nice To Haves

At least 1 year of experience in procurement is preferred.

Responsibilities

Perform procurement activities to meet current and anticipated customer demand for stock, non-stock, and spot-buy products and materials in line with Vallen’s purchasing strategies.
Review existing orders and determine whether to expedite or de-expedite them for optimal delivery.
Place purchase requisitions and vendor purchase orders.
Research and assess vendors and requested items, and recommend options that meet specifications and customer standards for quality, price, and delivery.
Monitor the quality and timeliness of supplied products and materials, and coordinate returns of damaged goods or replacement items when needed.
Follow up with vendors on purchase-order status to support timely delivery and communicate order status to customers.
Work with vendors to resolve delivery-timing and product-quality problems.
Maintain and cultivate relationships with suppliers, vendors, and assigned customers.
Research and resolve accounts-payable nonconformance issues with suppliers.
Identify and document opportunities for customer cost savings.
Follow Vallen and customer Standard Operating Procedures and operating practices.
Keep the worksite professional, clean, and neat.
Perform other duties as assigned.