Cust Service Rep - Integrated Supply

Vallen Distribution Inc. • South Milwaukee, WI

1d

About The Position

Vallen is seeking a Customer Service Representative to work at a customer location. The role provides customer service by purchasing products, goods, and materials that meet Vallen’s standards for price, quality, timing, and reliability of supply. The representative performs procurement activities for current and anticipated customer demand, supports order delivery, and communicates with customers and vendors to resolve purchasing and supply issues.

The work may take place in a manufacturing environment, with possible exposure to dirt, smoke, heat, and cold. The position involves extended computer use and repetitive keyboarding. Safety protection may be required at the customer’s facility. Overtime may be required with little advance notice.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Computer skills and aptitude to learn Enterprise Resource Planning (ERP) and Inventory Management applications.
• Ability to work independently as a self-starter.
• Strong attention to detail and accuracy.
• Strong organizational and execution skills.
• Proficiency with MS Office products.
• Strong verbal and written communication skills.
• Willingness to learn.

Nice To Haves

• At least 1 year of experience in procurement.

Responsibilities

• Perform procurement activities to meet current and anticipated customer demand for stock, non-stock, and spot-buy products and materials in alignment with Vallen’s purchasing strategies.
• Assess existing orders and determine whether to expedite or de-expedite them to optimize delivery.
• Place purchase requisitions and vendor purchase orders.
• Research and assess vendors or requested items, and recommend options that meet specifications and customer standards for quality, pricing, and delivery.
• Monitor the quality and timeliness of supplied products and materials, and coordinate returns of damaged goods or replacement items when needed.
• Follow up with vendors on purchase-order status to support timely delivery and communicate order status to customers.
• Communicate with vendors to resolve delivery-timing and product-quality problems.
• Maintain and cultivate relationships with suppliers, vendors, and assigned customers.
• Research and resolve accounts-payable nonconformance with suppliers.
• Identify and document customer cost-saving opportunities.
• Follow Vallen and customer Standard Operating Procedures.
• Adhere to operating practices and keep the worksite professional, clean, and neat.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance, with coverage options for individuals, couples, children, and families.
• 401(k) with discretionary company match of $0.50 per $1.00 contributed, up to 6% of pay (U.S. positions only).
• Employer-paid basic life insurance for employees, spouses, and dependents.
• Employer-paid short-term and long-term disability benefits.
• Parental leave and any leave required under federal, state, and local laws.
• Health care and dependent care flexible spending accounts.
• Paid vacation and sick time, with amounts based on seniority.
• Eight scheduled paid holidays plus two floating holidays.
• Employee Assistance Program.
• Employee Resource Groups for networking and team building.
• Tuition reimbursement program.
• Employee referral program.
• Safety shoe and safety glasses reimbursement, based on position.
• Employee discounts through BenefitHub.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED