Customer Service Representative - Part Time As Needed Patient Registration

R1 RCM • Jacksonville, FL

1d • $16 - $21

About The Position

The Customer Service Representative - Patient Registration is a frontline healthcare customer service role and the first point of contact for patients. The representative supports prompt, compassionate, and accurate access to care by registering patients, assisting with check-in, and helping patients and families navigate registration and related questions. The role involves working across computer systems, gathering patient information by phone, handling insurance and coverage details, entering demographic and medical data, collecting co-pays, and providing cost estimates when applicable. Representatives collaborate with nurses, physicians, and care teams to support smooth patient flow and hospital operations.

This is a PRN, part-time-as-needed position at Ascension St Vincent's Southside, with no set schedule. Shifts vary according to coverage needs and range from 8 to 12 hours. Open availability for day, evening, and overnight shifts, as well as weekends and holidays, is required. Hours include a rotating on-call schedule, and associates may be cross-trained in multiple departments as needed. Training is provided, and the role offers exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain high attention to detail.
• Ability to adapt to shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.
• Open availability for day, evening, and overnight shifts.
• Availability to work weekends and holidays.
• Availability to work shifts of up to 12 hours and participate in a rotating on-call schedule.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and assist patients and families with the check-in process.
• Use multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Minimize registration delays and answer patient questions with clarity and compassion.
• Enter patient demographic and medical data.
• Navigate insurance plans and coverage details, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.
• Work across multiple departments as needed after cross-training.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED