Nights of Lights Customer Service Representative

Historic Tours of America • St. Augustine, FL

1d • Onsite

About The Position

The Customer Service Representative is the face of Old Town Trolley Tours of St. Augustine and the Nights of Lights Tour. The role provides accurate information, guides guests to tour check-in lines, elf cart times, or elf tent lines, and helps keep guest lines orderly. Employees should create a professional, safe, fun, and trustworthy first impression through their work.

This seasonal Nights of Lights position is for elves and parking lot attendants and requires availability from November 16, 2026, through January 11, 2027. Evening schedules are listed as 3:30 p.m.–11:00 p.m. for Info Elves and parking lot valets, and 4:30 p.m.–11:00 p.m. for Elves. End times depend on tour numbers. Duties may include handing out refreshments, directing parking lot traffic or guests to ticket booths, and providing local tourism information.

Requirements

• Must be available from November 16, 2026, through January 11, 2027.
• Ability to work flexible shifts, including days, nights, weekends, and holidays.
• Ability to work outside in a range of temperatures, humidity, and weather.
• Ability to stand and walk throughout a 6–8-hour shift, and to bend, squat, and reach as needed.
• Ability to lift, lower, and carry packages typically weighing 25–40 pounds over varying distances.
• High degree of self-motivation and ability to work independently or as part of a team within established rules and regulations.
• Ability to work with a diverse cast and the general public.
• Ability to handle unpleasant, angry, or discourteous people in a pleasant, calm, and courteous manner.
• Ability to read, write, and speak clear English to communicate with coworkers and the general public.
• Ability to learn new duties, policies, and procedures and adjust to new situations within a reasonable amount of time.
• Must pass a pre-employment background check and substance abuse testing.
• Passion for helping people and making their St. Augustine experience memorable.

Responsibilities

• Hand out refreshments to guests, direct traffic in the parking lot, or direct guests to ticket booths, as assigned.
• Provide accurate local tourism-related information.
• Help keep guest lines orderly and guide guests to tour check-in lines, elf cart times, or elf tent lines.
• Serve as a calming influence when overloads or delays occur.
• Extend courtesy, friendliness, and hospitality to every guest.
• Act as an ambassador of goodwill for St. Augustine.

Benefits

• Competitive pay of $15 per hour and paid training.
• Paid vacation time and company-sponsored health and wellness plans for full-time employees.
• Paid sick time for full-time, part-time, and seasonal employees.
• 401(k) plan with company matching for full-time, part-time, and seasonal employees.
• Award and recognition celebrations for full-time, part-time, and seasonal employees.
• Employer-paid First Stop Health access to a doctor by phone or computer for employees and their dependents.
• Discounts in retail stores and free admission to company attractions for full-time, part-time, and seasonal employees.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed