Customer Service Representative Nights and Weekend

Planet Fitness - PF Baseline Fitness•Camanche, IA

About The Position

The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing superior customer service to members, prospective members, and guests. This is a non-supervisory, non-exempt role reporting to the Club Manager. The posting identifies the position as full time/part time and nights and weekend.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds for less than 30% of the time.

Responsibilities

Greet potential members and provide a positive customer experience.
Answer phone calls politely and helpfully to address questions or concerns.
Take information calls and provide tours.
Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Address member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Interact with customers, coworkers, and the public in a way that exceeds their needs; listen actively and empathetically; help identify and resolve problems; demonstrate tact and appropriate behavior; and communicate questions, concerns, or issues to a supervisor in a timely manner.