Customer Service Representative - Full-time - Nights

UPMC•Williamsport, PA

About The Position

UPMC Williamsport is hiring a full-time Customer Service Representative to work as a third-shift Hospital Operator. The position works 11:00 p.m. to 7:00 a.m. Monday through Friday, with a rotation every other weekend and holiday. The role provides structured administrative support to an office, department, or individual, including general clerical, receptionist, project, and basic analytical work. The Customer Service Representative serves as a link between customers and the Hospitality Services Department, delivering prompt and efficient customer service.

Requirements

High school diploma or GED.
At least six months of experience in a call center or a related field.
Act 34 clearance.

Nice To Haves

Previous administrative or secretarial experience.

Responsibilities

Dispatch calls to designated service areas while assessing and prioritizing the appropriate response to customer needs.
Process room reservations and catering requests.
Initiate and process data input.
Serve as a liaison to staff and the public by providing assistance, directions, and information about the hospital, its services, patients, and department locations.
Facilitate visitor escorts within the hospital by contacting a transporter or coordinating through volunteer services.
Demonstrate knowledge of departmental fire, safety, disaster, and infection control procedures.
Maintain current knowledge of and comply with regulatory agency and accreditation requirements and guidelines.
Report mechanical failures or negative conditions in the assigned workplace to the Director or Manager.
Perform other tasks as needed to maintain the assigned area in a clean and orderly fashion.
Demonstrate daily involvement, visibility, open-mindedness, and professionalism with Integrated Support Services, staff, internal and external customers, and suppliers.
Perform and coordinate duties related to Integrated Support Services departments by contacting and utilizing other support services team members.
Contribute ideas and feedback to the department and meet commitments reliably.
Maintain high standards of safety, quality, and service excellence for employees, clients, consumers, shareholders, and the community.
Communicate positively and genuinely so customers feel informed, understood, and valued.
Maintain a friendly, efficient, and positive customer service attitude; respond to customer needs and provide high-quality service to customers and clients.