Customer Service Representative (Full-Time)

XPO • Monticello, FL

1d

About The Position

The Customer Service Representative supports customers with shipment tracing, rate quotes, tariff discrepancies, and billing and invoicing questions. The role involves billing shipments according to applicable tariffs and pricing agreements, resolving documentation errors, processing over, short, and damaged freight, and performing general clerical work such as answering and directing calls, filing, data entry, and billing. Representatives must be able to walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery.

Requirements

• At least 2 years of customer service experience.
• Strong computer, typing, and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights, and weekends.

Nice To Haves

• Transportation experience.
• Excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Benefits

• Full health insurance benefits on day one.
• Life and disability insurance.
• Earn up to 13 days of PTO in the first year.
• 9 paid company holidays.
• 401(k) option with company match.
• Education assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed