FULL-TIME Customer Service Representative
About The Position
CityBus is seeking a friendly, dependable, and customer-focused full-time Customer Service Representative to work at the CityBus Center, its downtown bus transfer station. The representative serves as one of the faces of CityBus, helping passengers navigate the system and feel welcomed and supported. The role involves providing information about routes and schedules, answering questions, responding to customer feedback, and contributing to a positive experience for visitors. The schedule is Monday through Friday, 6:45 AM to 2:45 PM. Applicants must be available to work this full schedule consistently. There is no scheduled lunch break.
Requirements
- At least one year of experience in a customer service role.
- Must pass required drug screening and background checks.
- Must be able to lift up to 40 pounds occasionally.
- Must be available to consistently work Monday through Friday, 6:45 AM to 2:45 PM.
- Demonstrated customer-service focus, communication, problem-solving, teamwork, adaptability, attention to detail, and technical proficiency.
Nice To Haves
- High school diploma or equivalent.
Responsibilities
- Provide passengers with information about CityBus routes and schedules.
- Answer customer questions and assist with trip planning.
- Respond to customer feedback and help resolve issues.
- Help passengers navigate the transit system and provide a welcoming, supportive experience.
- Handle fare media, sales logs, and customer records accurately.
- Use relevant computer applications and software to support customer service operations.
- Collaborate with co-workers to promote a positive team environment.
- Adapt to service interruptions and unexpected customer needs while maintaining professional composure.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
