Customer Service Representative (Full-Time)

XPO • Charlotte, NC

9d

About The Position

XPO is hiring a full-time Customer Service Representative. The role supports customers with shipment tracing, rate quotes, tariff discrepancies, billing and invoicing questions, and shipment documentation. It also includes clerical work such as phone handling, filing, data entry and billing, as well as processing over, short and damaged freight for customer resolution. The position requires walking and/or standing for extended periods on a loading dock that is not climate-controlled and may be slippery. Pay starts at $21.53.

Requirements

• At least 2 years of customer service experience.
• Strong computer, typing, and 10-key skills.
• Experience with Microsoft Office.
• Availability to work a variety of shifts, including days, evenings, nights, and weekends.

Nice To Haves

• Transportation experience.
• Excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Benefits

• Full health insurance benefits on day one.
• Life and disability insurance.
• Earn up to 13 days of PTO in the first year.
• 9 paid company holidays.
• 401(k) option with company match.
• Education assistance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed