Customer Service Representative (Full-Time)

XPO • Neville Township, PA

3d

About The Position

The Customer Service Representative at XPO supports customers and shipment operations by answering inquiries, billing shipments, resolving documentation issues, and handling freight exceptions. The role includes general clerical work such as answering and directing calls, filing, data entry, and billing. Representatives work on a loading dock that is not climate-controlled and may be slippery, and must walk and/or stand for extended periods.

Requirements

• At least 2 years of customer service experience.
• Strong computer, typing, and 10-key skills.
• Experience with Microsoft Office.
• Availability to work a variety of shifts, including days, evenings, nights, and weekends.

Nice To Haves

• Transportation experience.
• Excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including shipment tracing, rate quotes, tariff discrepancies, and billing and invoicing questions.
• Perform assigned general clerical duties, including answering and directing phone calls, filing, data entry, and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Benefits

• Full health insurance benefits starting on day one.
• Life and disability insurance.
• Earn up to 13 days of PTO in the first year.
• 9 paid company holidays.
• 401(k) option with company match.
• Education assistance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed