Customer Service Representative Nights and Weekend

Planet Fitness • Westminster, CO

8d

About The Position

The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role handles front desk tasks, assists with member services, and helps maintain the club’s neatness and cleanliness. This is a non-supervisory, non-exempt position reporting to the Club Manager.

Requirements

• Honesty and a good work ethic.
• Strong customer service skills.
• Basic computer proficiency.
• Ability to stand and walk for at least 75% of the shift.
• Ability to talk in person or on the phone for at least 75% of the shift.
• Ability to lift up to 50 pounds for less than 30% of the time.

Responsibilities

• Greet potential members and provide a positive customer experience.
• Answer phone calls politely and help customers with questions or concerns.
• Take information calls and provide tours.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Address member service issues and questions, escalating them to the Club Manager, Manager in Training, or Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.
• Communicate questions, concerns, or issues to a supervisor in a timely manner.

Benefits

• Free uniforms.
• Opportunity for advancement and advancement opportunities.
• Training and development.
• Employee discounts.
• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free membership for the employee and one family member or friend.
• Team Member Support Team.
• Health, dental, and vision insurance.
• Critical illness insurance.
• Short-term disability insurance.
• Accident insurance.
• Voluntary life insurance.
• Pet insurance.
• Health Savings Account (HSA).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed