Customer Service Representative - Jonesboro Clinic (DASEP)

Arisa Health•Jonesboro, AR

1d•Onsite

About The Position

Arisa Health is hiring a full-time Customer Service Representative for its DASEP program in Jonesboro, Arkansas. The role answers DASEP calls, processes payments, and works closely with DASEP staff. The representative supports clients throughout check-in and check-out, appointment preparation, records and eligibility maintenance, authorizations, payment processing, and responses to service inquiries. The position is classified as non-exempt (hourly). Work hours are Monday through Thursday, 8:00 a.m. to 6:00 p.m., and Friday, 8:00 a.m. to 12:00 p.m. Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed through the affiliation of four long-standing Arkansas community mental health centers, it provides outpatient, crisis and emergency screening, substance abuse counseling, intensive children and adult services, medical services, and residential services in 41 Arkansas counties. Arisa Health describes its workplace as welcoming, equitable, inclusive, and diverse, and aims to build a trustworthy culture that supports growth, excellence, innovation, and collaboration.

Requirements

High school diploma or equivalent.
1–2 years of experience in a medical office.
Ability to multitask.
Good organizational skills.
Excellent written and verbal communication skills.
Excellent attention to detail.
Ability to work independently, establish priorities, and organize workload.
Problem-solving mindset.
Excellent telephone skills.
Willingness and ability to alter duties to support business needs.

Responsibilities

Answer DASEP calls and process DASEP payments, working closely with DASEP staff.
Check clients in and out in a timely manner.
Complete pre-appointment checks for clients.
Prepare and maintain client records, keep fee agreements accurate, update eligibility, and assess whether required pre-certifications and authorizations are in place.
Notify appropriate staff in a timely manner when authorizations need to be entered.
Respond interactively and welcomingly to service inquiries by engaging clients in a supportive, non-judgmental way.
Work with and reconcile reports in the Electronic Health Record.
Work with staff to resolve problems related to weekly reports and billing issues.
Answer phones, take accurate messages, and route calls as appropriate.
Collect payments according to Arisa Health payment policy and enter payments into the Electronic Health Record.
Alter duties as needed to support business needs.