Customer Service Representative, Ambulatory Pharmacy Clinic

UNC Health • Hendersonville, NC

3d • Onsite

About The Position

The Customer Service Representative performs clerical and administrative duties for the Ambulatory Pharmacy Clinic. The role registers patients, gathers and enters demographic and financial information, communicates patients’ financial obligations, collects fees, and obtains or verifies required documentation. The representative also handles calls, provides routine visit-preparation instructions, schedules appointments and meetings, maintains calendars, coordinates with clinical services, and performs other assigned clerical tasks. The position includes counting cash receipts and daily deposits, balancing the cash drawer, and maintaining clinic order and cleanliness through routine and periodic housekeeping.

Requirements

• High school diploma or equivalent.
• Driver's license and access to transportation.

Nice To Haves

• Medical clerical experience in a hospital, physician practice, clinic, nursing home, or insurance agency.

Responsibilities

• Obtain critical demographic and financial information and accurately enter it into the Electronic Medical Recordkeeping (EMR) system and other applications as needed.
• Obtain or verify required documentation, including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
• Answer and relay incoming, outgoing, and inter-office calls.
• Deliver routine or scripted instructions to prepare patients for office visits.
• Schedule meetings, patients, and appointments; maintain calendars; and coordinate with other clinical services.
• Collect and count cash receipts and daily deposits, and ensure the cash drawer is balanced daily.
• Maintain order and cleanliness throughout the clinic, including routine and periodic cleaning of the assigned area.
• Perform other assigned clerical duties.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED