Customer Service Representative | Specialty Pharmacy
About The Position
The Customer Service Representative assists with drug shortages, drug inventory, point-of-sale transactions, and required record keeping under the supervision of a Pharmacist. The role performs clerical and billing functions related to the medication distribution system and accounting software, operates point-of-sale equipment, and coordinates with billing specialists to provide financial and transaction information. The position also handles mail, may stock and organize merchandise, and helps maintain records required by the Pharmacy department and applicable accreditation, safety, and regulatory standards.
Requirements
- High school diploma or GED equivalent.
- One-year certificate from a college or technical school, two years of experience in a retail sales store environment, or an equivalent combination of education and experience.
- Ability to work the specified hours.
- Adequate visual acuity to perform position duties.
- Ability to communicate effectively, hear, understand, and distinguish speech and other sounds.
- Ability to perform the essential job functions satisfactorily, with reasonable accommodations where applicable.
Responsibilities
- Assist with drug shortages, drug inventory, point-of-sale transactions, and required record keeping under the supervision of a Pharmacist.
- Perform clerical and billing functions associated with the medication distribution system and accounting software.
- Operate the cash register, credit card machine, and employee badge swipe machine for pharmacy point-of-sale transactions.
- Work with the Avera Billing Specialist to provide needed financial information.
- Work with the Med B Specialist to provide needed transaction information.
- Open and distribute mail.
- May stock merchandise according to the merchandise layout plan.
- Organize and assist in maintaining merchandise presentation.
- Assist with the collection and maintenance of records required by the Pharmacy department, Joint Commission accreditation, OSHA guidelines, and other applicable legal, practice, or departmental standards.
- Maintain confidentiality and coordinate workflow effectively with team members.
Benefits
- PTO available from day one for eligible hires.
- Up to 5% employer matching contribution for retirement.
- Career development guided by hands-on training and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
