Customer Service Representative - Jonesboro Clinic (DASEP)

Arisa Health•Jonesboro, AR

8h•Onsite

About The Position

Arisa Health is hiring a full-time, non-exempt Customer Service Representative for its Jonesboro Clinic in Jonesboro, Arkansas. The role answers DASEP calls, processes DASEP payments, and works closely with DASEP staff. It also supports clinic operations by assisting clients, maintaining accurate records and payment information, and coordinating with staff on authorizations, reports, and billing matters. Work hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma or equivalent.
1–2 years of experience in a medical office.
Ability to multitask.
Good organizational skills.
Excellent written and verbal communication skills; good communication skills are required.
Excellent attention to detail.
Ability to work independently, establish priorities, and organize workload.
Problem-solving mindset.
Excellent telephone skills.
Willingness and ability to alter duties to support the needs of the business.

Responsibilities

Answer all DASEP calls and process all DASEP payments.
Work closely with DASEP staff.
Check clients in and out in a timely manner.
Complete pre-appointment checks for clients.
Prepare and maintain client records; maintain accurate fee agreements and update eligibility; and assess whether required pre-certifications and authorizations are in place.
Notify appropriate staff in a timely manner when authorizations need to be entered.
Respond to inquiries about services in a welcoming, supportive, and non-judgmental way.
Work with and reconcile reports within the Electronic Health Record.
Work with staff to address problems related to weekly reports and billing issues.
Answer phones, take accurate messages, and route calls appropriately.
Collect payments according to Arisa Health's payment policy and enter payments into the Electronic Health Record.
Alter duties as needed to support the needs of the business.