Customer Service Representative - Mountain Home Clinic

Arisa Health•Mountain Home, AR

13d•Onsite

About The Position

Arisa Health is seeking a Customer Service Representative for its Mountain Home Clinic in Mountain Home, Arkansas. The role supports therapists and clients by scheduling appointments, managing client records and pre-appointment checks, processing payments, handling inquiries and calls, and working with reports and billing-related issues in the Electronic Health Record. The position is full-time, hourly, and non-exempt. Work hours are Monday through Thursday, 8:00 a.m. to 6:00 p.m., and Friday, 8:00 a.m. to 12:00 p.m. Arisa Health is Arkansas’ largest and most comprehensive nonprofit behavioral health provider. It was formed through the affiliation of four long-standing Arkansas community mental health centers and provides outpatient, crisis and emergency screening, substance abuse counseling, intensive children’s and adult services, medical services, and residential services across 41 Arkansas counties. Arisa Health describes its culture as welcoming, equitable, inclusive, and diverse, and aims to build a trustworthy culture that advances growth and encourages excellence, innovation, and collaboration.

Requirements

High school diploma or equivalent.
One to two years of experience in a medical office; the posting also identifies one year of medical-office appointment scheduling experience as ideal.
Ability to multitask.
Good organizational skills.
Excellent written and verbal communication skills.
Excellent attention to detail.
Ability to work independently, establish priorities, and organize workload.
Problem-solving mindset.
Excellent telephone skills.

Responsibilities

Schedule appointments on behalf of therapists and proactively fill calendar openings when cancellations occur.
Check clients in and out promptly.
Complete pre-appointment checks; prepare and maintain client records; maintain accurate fee agreements; update eligibility; and confirm required pre-certifications and authorizations are in place.
Notify appropriate staff promptly when authorizations need to be entered.
Respond to service inquiries in a welcoming, supportive, and non-judgmental manner.
Work with and reconcile reports in the Electronic Health Record.
Work with staff to address problems related to weekly reports and billing issues.
Answer phones, take accurate messages, and route calls as appropriate.
Collect payments according to Arisa Health payment policy and enter payments into the Electronic Health Record.
Alter duties as needed to support business needs.