Customer Service Representative (Bilingual)

Community Choice Financial Family of Brands•Irving, TX

12d•Onsite

About The Position

Speedy Cash is hiring a bilingual Customer Service Representative in Irving, Texas. In this entry-level, in-store role, you will help customers access financial services, build customer relationships, and process transactions such as check cashing, money transfers, and customer payments. The company provides hands-on training, coaching, and development, with opportunities for career advancement across its brands. The position requires regular in-person attendance and at least 40 hours per week, including weekends. Work takes place in a dynamic retail environment and may include duties outside the store, such as vehicle appraisals, errands, and external marketing. The role also involves maintaining store cleanliness and security, following opening and closing procedures, and complying with company policies and applicable laws.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands that frequently include remaining stationary, standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash-handling or cash drawer/vault management experience.
Bilingual English/Spanish skills; may be required at certain locations.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.

Responsibilities

Connect with customers and build relationships that encourage repeat business.
Review, validate, and process customer transactions accurately.
Offer personalized financial services to support customer needs.
Enter and maintain customer information in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Assist with customer account management and collections by accepting payments and managing appointments.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain the appearance and cleanliness of the store.
Follow store security protocols and perform opening and closing procedures, including managing the vault and cash drawer as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Complete ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training with opportunities across the company's brands.
Key Holder Program to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing over time.
Relaxed business-casual dress code that includes jeans and sneakers.