Bilingual Customer Service Representative

Mom's Meals • Des Moines, IA

4d • Onsite

About The Position

Mom’s Meals is seeking an upbeat, people-first Bilingual Customer Service Representative to help Spanish-speaking customers place meal orders. The role handles customer calls, answers questions, records orders and interactions, and ensures assigned customers have an order on file. The position is based at 7000 Fleur Drive, Des Moines, Iowa 50321. Work hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., with the potential for overtime starting at 7:00 a.m. The listed start date is Monday, November 30th; no year is provided. Starting pay is $18.00 per hour, paid weekly. Employment is contingent on successfully passing a pre-employment drug screen and background check, where permitted by law.

Mom’s Meals is a home-delivered meal service providing prepared, refrigerated meals nationwide. The company serves seniors, people recovering after discharge, and people managing chronic conditions with tailored nutrition solutions.

Requirements

• Fluent in spoken and written Spanish and English.
• High school degree or GED.
• At least 1 year of previous customer service experience.
• Basic computer proficiency, including experience learning and using software in a work or school setting.
• Clear oral communication skills.
• Ability to de-escalate situations and quickly resolve customer complaints.
• Prior experience adhering to company policies and demonstrating core values.

Nice To Haves

• At least 1 year of previous call center experience.
• Previous experience with an auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems.
• Previous experience with Microsoft Outlook and Microsoft Teams.
• Previous experience working with HIPAA policies and procedures.

Responsibilities

• Handle inbound and outbound customer service calls with clients placing meal orders.
• Address customer questions and provide exceptional customer service.
• Enter order information into the appropriate client order screen.
• Document conversations with clients in the client information database.
• Ensure assigned clients are contacted and have an order on file.
• Contact case managers by telephone, email, and/or fax when special situations arise regarding their clients.
• Work quickly and efficiently without making clients feel rushed.

Benefits

• Free breakfast and lunch.
• Casual dress code.
• Tiered growth path for promotion starting Day 1.
• Eligible for referral bonuses starting Day 1.
• Weekly paychecks.
• PTO.
• 401(k).
• Full benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED