Customer Service Representative - Bilingual
About The Position
Uline is hiring a bilingual Customer Service Representative for its Georgia Branch in Braselton, Georgia. The role focuses on building customer relationships, providing solutions, and delivering customer service. The company provides hands-on training, ongoing support, and the tools needed to develop product and problem-solving expertise. This is a full-time, on-site position with various shifts available. The representative processes orders and account inquiries, makes product recommendations, answers questions about products, pricing, and shipping, and supports customers using Uline’s website and online ordering. They build customer relationships by phone, email, and chat and recommend solutions that meet customer needs.
Requirements
- High school diploma or equivalent.
- Fluent in English and Spanish, verbally and in writing.
- Excellent problem-solving, listening, and communication skills.
Nice To Haves
- Bachelor’s degree preferred.
- Prior customer service experience is a plus.
Responsibilities
- Process customer orders and handle account inquiries using company technology.
- Make product recommendations and answer customer questions about products, pricing, and shipping.
- Build business relationships with customers over the phone, email, and chat.
- Understand customer needs and recommend appropriate Uline solutions.
- Help customers navigate Uline’s website and online ordering.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Clean, modern facilities.
- Fitness center and maintained walking trails.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
