Bilingual Customer Service Representative
About The Position
Oscar is hiring a Bilingual Customer Service Representative for its Member and Provider Services team. This volume-driven, production-based role handles daily customer interactions and back-office tasks involved in operating a health insurance company, following standard operating procedures. The role is remote for candidates residing in Georgia, with occasional travel possible for team meetings and company events. The position reports to the Concierge Operations Manager. The set pay rate is $20.00–$21.00 per hour, with the possibility of an additional $1.00 per hour after successfully completing the bilingual assessment. The posting also describes monthly vacation accrual at a rate of 15 days per year.
Requirements
- Full professional proficiency in reading, writing, and speaking Spanish and English.
- At least 1 year of experience in a high-volume or customer-focused setting.
- At least 6 months of healthcare experience.
- High school diploma or GED.
Nice To Haves
- Strong quantitative or analytical skills focused on solving problems.
- Experience manipulating and entering accurate data.
- Advanced Google Suite or Microsoft Office capabilities.
Responsibilities
- Develop a comprehensive understanding of current processes, procedures, and tools associated with the Oscar business model.
- Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs.
- Manage an assigned caseload while meeting service delivery, productivity, and quality expectations.
- Form working relationships with all partners.
- Support the leadership team by identifying issues through established escalation pathways.
- Monitor and track the health of assigned work-in-progress issues.
- Escalate and resolve issues to ensure appropriate turnaround times.
- Participate in process improvement projects.
- Comply with operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
- Comply with all applicable laws and regulations.
- Perform other duties as assigned.
Benefits
- Employee benefits.
- Monthly vacation accrual at a rate of 15 days per year.
- Medical benefits.
- Dental benefits.
- Vision benefits.
- 11 paid holidays.
- Paid sick time.
- Paid parental leave.
- 401(k) plan participation.
- Life insurance.
- Disability insurance.
- Paid wellness time and reimbursements.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
