Customer Service Representative (Bilingual)

Community Choice Financial Family of Brands•Norcross, GA

4d•Onsite

About The Position

The Customer Service Representative (CSR) helps customers access financial services and provides an exceptional in-store experience. The role involves building customer relationships, processing transactions such as check cashing, money transfers, and customer payments, and offering personalized financial services. The position includes hands-on training, coaching, and development, with opportunities for advancement across the company’s brands. This is an in-person, full-time store position in Norcross, Georgia, with a schedule of at least 40 hours per week that includes weekends. The hourly wage is $15.00. Work schedules and minimum hours may change depending on the brand and company requirements.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver's license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work full-time, including weekends, with regular in-person attendance.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; may be required for certain locations.

Responsibilities

Build lasting customer relationships that encourage repeat business.
Review, validate, and accurately process customer transactions.
Offer personalized financial services to support customer success.
Accurately enter and maintain customer information in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Assist with customer account management and collections, including accepting payments and managing appointments.
Perform duties outside the office where applicable, including vehicle appraisals, store errands, and external marketing; participate in in-store and community events.
Maintain the appearance and cleanliness of the store.
Follow store security protocols and opening and closing procedures, including managing the vault and cash drawer as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, handle multiple tasks, and meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Key Holder Program to develop leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance coverage choices, including telemedicine and HSA/FSA medical spending account options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and other Employee Assistance Program resources for employees and their family members.
Discounts from nationwide and local retailers through the Discount Marketplace.
Paid time off starting at 12 days in the first year and increasing over time.