Customer Service Representative (Bilingual)

Community Choice Financial Family of Brands•Arlington, TX

3d•Onsite

About The Position

Speedy Cash is hiring a bilingual Customer Service Representative in Arlington, Texas. In this entry-level, in-store role, you will help customers access financial services, build relationships with a diverse customer base, process transactions, and provide a positive customer experience. The company offers hands-on training, coaching, and development, with opportunities for career advancement across its brands. The position pays $15.00 per hour and requires a full-time schedule of at least 40 hours per week, regular in-person attendance, and weekend availability. Store hours and minimum hours may vary by brand and are subject to change. The role involves working in a fast-paced store environment and may include duties outside the store, such as vehicle appraisals, errands, and external marketing. Physical demands frequently include standing for up to 90% of the time, moving or transporting items weighing up to 25 pounds, moving inside and outside the store, and using mechanical controls such as a keyboard.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency using phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Must complete a background check, conducted and evaluated in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work full time, at least 40 hours per week, with regular in-person attendance, including weekends.

Nice To Haves

Experience with check cashing, document verification, and/or money order processing.
Prior cash-handling and cash-drawer or vault-management experience.
Bilingual English/Spanish ability; may be required at certain locations.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.

Responsibilities

Build lasting customer relationships that encourage repeat business.
Review, validate, and accurately process customer transactions.
Recommend personalized financial services to support customer needs.
Enter and maintain customer information in a point-of-sale system accurately and with integrity.
Complete daily call campaigns to build new business.
Support customer account management and collections by accepting payments and managing appointments.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain the appearance and cleanliness of the store.
Follow store security protocols and complete opening and closing procedures, including vault and cash-drawer management as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay informed about product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's brands.
Key Holder Program to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with company matching.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short-term and long-term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources, life coaching, and other support for employees and family members.
Discount marketplace offering discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing over time.
Business-casual dress code that allows jeans and sneakers.