Customer Service Representative - Automotive Aftermarket

NSK Americas • Ann Arbor, MI

12d • Hybrid

About The Position

The Customer Service Representative – Automotive Aftermarket is responsible for an assigned group of customer accounts. The role handles requests for quotations, order maintenance, order expediting, and forecasting. It requires working knowledge of internal order and forecasting systems (RAS) and related systems, a customer-focused approach, and coordination with customers and internal departments to meet customer requirements. The role works under limited supervision and is a hybrid opportunity.

Requirements

• High school diploma or equivalent.
• Customer-focused approach and ability to interface with customers and various departments.
• Ability to work under limited supervision.
• Working knowledge of internal order and forecasting systems (RAS) and related systems.
• Basic technical knowledge of bearing nomenclature and ability to interchange competitor part numbers.

Nice To Haves

• Technical diploma or associate's degree in a related field.
• Two to four years of position-related experience.

Responsibilities

• Receive and manage incoming customer emails, EDI, and phone calls, responding in a timely manner.
• Maintain customer part numbers, demand forecasts, and price lists as necessary.
• Process orders, coordinating with other departments to release stock, transfer global stock, or order products.
• Collaborate with the internal material planning department (BCD) to locate products in U.S. or global warehouses as necessary.
• Monitor and address supply shortages on open orders, including providing weekly backlog status reports and reviewing shipping reservations daily.
• Prepare and send sales quotes, monitor existing orders, expedite shipments, and address customer service or product return issues.
• Apply basic technical knowledge of bearing nomenclature and interchange competitor part numbers.
• Offer product substitutions when appropriate.
• Occasionally collaborate with salespersons on customer meetings via teleconference.

Benefits

• Full medical, dental, and vision insurance offered.
• Matching 401(k).
• Generous vacation and holidays.
• Life insurance.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED