Customer Service Representative - Automotive Aftermarket

NSK • Ann Arbor, MI

12d • Hybrid

About The Position

The Customer Service Representative – Automotive Aftermarket is responsible for an assigned group of customer accounts. The role handles requests for quotations, order maintenance, order expediting, and forecasting. It requires a good working knowledge of internal order and forecasting systems (RAS) and related systems, a customer-focused approach, and regular coordination with customers and internal departments to meet customer requirements. The representative must be capable of working under limited supervision. This is a hybrid opportunity.

Requirements

• High school diploma or equivalent.
• Customer-focused approach and ability to interface with customers and internal departments to meet customer requirements.
• Working knowledge of internal order and forecasting systems (RAS) and related systems.
• Ability to work under limited supervision.
• Basic technical knowledge of bearing nomenclature and ability to interchange competitors’ part numbers.

Nice To Haves

• Technical diploma or associate’s degree in a related field.
• 2 to 4 years of position-related experience.

Responsibilities

• Receives and manages incoming emails, EDI, and phone calls from assigned customers and responds in a timely manner.
• Maintains customer part numbers, demand forecasts, and price lists as necessary.
• Processes orders, coordinating with other departments to release stock, transfer global stock, or order products.
• Collaborates with the internal material planning department (BCD) to locate appropriate products in U.S. or global warehouses as necessary.
• Monitors and addresses supply shortages on open orders, including preparing weekly backlog-status reports and reviewing shipping reservations daily.
• Prepares and sends sales quotes, monitors existing order status, expedites shipments, and addresses customer-service or product-return issues.
• Demonstrates basic technical knowledge of bearing nomenclature and interchanges competitors’ part numbers.
• Offers product substitutions when appropriate.
• Occasionally collaborates with salespersons on customer meetings via teleconference.

Benefits

• Full medical, dental, and vision insurance offered.
• Matching 401(k).
• Generous vacation and holidays.
• Life insurance.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED