Automotive Customer Service Representative (MX)

ArcelorMittal•Tallahassee, FL

8d•Onsite

About The Position

ArcelorMittal Commercial Auto is a commercial and services entity supporting the AM Auto NA division in Mexico. Its professional team supports pre- and post-service activities for automotive customers, and the company is expanding into commercial and trading activities and supply chain solutions for customers in Mexico. Central management functions are based in Mexico City. ArcelorMittal is seeking a Customer Service Representative for its Commercial Auto office. The Automotive Customer Service Representative manages end-to-end order execution for automotive customers and serves as the primary contact for customer orders. The role coordinates with Sales, Procurement, Production, Expediting, Finance, and Logistics to ensure accurate order entry, proactive issue resolution, and on-time delivery.

Requirements

Strong situational awareness and a proactive, solution-oriented mindset.
Ability to make sound decisions under pressure in a fast-paced environment.
Analytical problem-solving and root cause analysis skills.
Clear, professional written and verbal communication.
Effective time management and prioritization across competing demands.
Strong attention to detail and accuracy.
Collaborative approach to working with cross-functional teams.
Sound judgment on issue escalation and risk management.
Continuous improvement mindset.

Nice To Haves

Bachelor’s degree in Business, Supply Chain, Operations, or a related field.
3+ years of experience in customer service, order management, supply chain, project management, or manufacturing support.
SAP experience and/or automotive or manufacturing industry experience.

Responsibilities

Enter and manage customer part orders in SAP, validating specifications, quantities, and shipping requirements.
Align customer demand with mill lead times, campaign schedules, inventory availability, and shipping constraints.
Proactively resolve order issues related to forecasts, production delays, inventory, or transportation.
Manage inventory release and delivery execution to meet customer requirements and commitments.
Monitor and update customer forecast changes in SAP and communicate impacts internally.
Serve as the primary customer contact for order status, delivery performance, and issue resolution.
Provide customers with required quality, production, shipping, and customs documentation.
Perform root cause analysis and support explanations for KPI misses to leadership.