Customer Service Representative – Automotive

Fred Martin Motor Company • Barberton, OH

13d

About The Position

The Customer Service Representative (CSR) welcomes customers to the dealership, helps them through the vehicle-shopping process, and provides a positive, seamless customer experience. The role works closely with a Sales Manager and Team Leader by building customer relationships, answering questions, demonstrating vehicles, coordinating test drives, and supporting the purchase and delivery process. The CSR does not handle closing the sale; that is handled by the Sales Manager or Team Leader. Automotive experience is not required, and paid training is provided.

The position offers hourly pay from day one, with eligibility for a bonus after 90 days. The schedule is five days and 40 hours per week with a set schedule. Employees may progress into roles such as Professional Salesperson, Team Leader, Finance Manager, or Sales Manager.

Requirements

• Outstanding customer service and communication skills.
• Friendly, outgoing personality and ability to build rapport quickly.
• Strong organizational skills and attention to detail.
• Comfort learning and explaining vehicle features and technology.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and willingness to learn dealership software.
• Professional appearance and positive attitude.
• Valid driver's license with an insurable driving record.

Responsibilities

• Welcome customers to the dealership and provide a warm, professional first impression.
• Assist customers in the showroom and on the lot while learning about their vehicle needs.
• Respond to customer inquiries by phone, email, text, chat, and in person.
• Demonstrate vehicle features, technology, and safety systems.
• Coordinate and conduct test drives according to dealership procedures.
• Maintain accurate customer information in the CRM system.
• Support the Sales Manager and Team Leader throughout the purchasing process.
• Assist with vehicle appraisals and sales documentation.
• Deliver vehicles to customers and ensure they understand the features and technology.
• Introduce customers to the Service Department and Speedy Wash & Lube Center.
• Attend training sessions and stay current on new vehicle models and technology.

Benefits

• Hourly pay from day one; the role is not commission-only and has no draw against future earnings.
• Eligible for a bonus after 90 days, paid on top of hourly wages.
• Five-day, 40-hour work week with a set schedule.
• Paid training.
• Employee discounts on vehicles, parts, and service.
• Full benefits package for eligible employees.
• Supportive team environment working alongside experienced Sales Managers and Team Leaders.
• Promotion opportunities from within into Professional Salesperson, Team Leader, Finance Manager, or Sales Manager roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed