Remote - Customer Service Representative (Automotive)

VXI Global Solutions • Atlanta, SC

11d • Remote

About The Position

The Customer Service Representative supports automotive customers and dealership teams by answering questions and addressing concerns related to vehicle ownership. The role listens to customers, researches available solutions, provides clear guidance, and coordinates with dealership personnel when needed to help resolve issues and create positive customer experiences.

Responsibilities include providing assistance with vehicle recalls, Customer Support Programs, warranty questions, connected-services enrollment and troubleshooting, and in-vehicle technology such as phone pairing, multimedia, and navigation. The representative uses internal systems, online resources, and reference materials to investigate customer concerns, documents interactions accurately, follows established procedures, and escalates issues when appropriate while retaining ownership of the customer experience.

This is a remote contact-center role requiring professional, empathetic communication, comfort navigating multiple software systems, dependable attendance, and the ability to work independently in a structured environment. The company offers paid training, benefits, performance-based incentive opportunities, and career development pathways.

Requirements

• Strong communication skills and ability to build rapport and trust with customers and dealership personnel.
• Compassionate, patient problem-solving and listening skills.
• Comfort with technology and learning new software applications and systems.
• Ability to research independently and use available resources to find solutions.
• Detail-oriented and organized, with the ability to manage multiple systems and priorities.
• Comfort working in a fast-paced customer service environment with varied questions and challenges.
• Ability to remain calm, professional, and solution-focused with frustrated or emotional customers.
• Ability to work independently and recognize when to collaborate or escalate concerns.
• Dependable, accountable, and committed to consistent support.
• Ability to remain composed and productive during high-volume periods and challenging customer interactions.
• Openness to frequent feedback, coaching, and performance discussions, and willingness to adjust based on feedback.
• Ability to maintain a positive, professional approach when priorities or expectations change.
• Ability to work independently in a structured remote contact-center environment.
• Strong time-management and organizational skills.
• Ability to meet attendance, schedule, quality, and performance expectations consistently.
• Ability to maintain a professional, distraction-free workspace and begin work and return from scheduled breaks on time.

Responsibilities

• Answer incoming customer calls and provide professional, empathetic, and timely assistance.
• Take ownership of customer concerns, understand the customer's perspective, and help identify paths toward resolution.
• Collaborate with dealerships to address customer concerns and coordinate information when dealership involvement is needed.
• Research concerns, identify appropriate solutions, and follow through to help ensure issues are addressed effectively.
• Guide customers and dealership personnel on vehicle recalls and Customer Support Programs, including available resources and next steps.
• Assist with warranty questions and explain warranty parameters and dealership processes.
• Help customers with connected-services enrollment, connectivity questions, and troubleshooting.
• Provide technical assistance with in-vehicle technology, including phone pairing, multimedia systems, navigation, and connected vehicle features.
• Use internal systems, online resources, reference materials, and available tools to investigate complex concerns.
• Navigate multiple software applications while listening, documenting, researching, and communicating solutions.
• Coordinate with dealership contacts when dealership involvement is required.
• Recognize issues requiring additional review and follow escalation procedures while maintaining ownership of the customer experience.
• Explain processes, technical information, and next steps clearly and adapt communication to customer needs.
• Interact with frustrated, confused, or emotional customers with empathy, patience, and professionalism.
• Accurately document interactions, follow procedures, and handle information consistently and appropriately.
• Maintain excellent attendance and punctuality.

Benefits

• Medical, dental, and vision insurance options.
• Paid comprehensive training.
• Performance-based incentives.
• Ongoing referral bonuses for eligible employee referrals.
• Opportunities for advancement, professional development, and leadership career pathways.
• A collaborative virtual team environment focused on learning, development, and success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed