Customer Service Representative – Automotive

Fred Martin Motor Company • Norton/Barberton, OH

12d

About The Position

The Customer Service Representative (CSR) welcomes dealership customers, helps them through the vehicle-shopping process, and provides an enjoyable experience from their first visit through delivery. The role works alongside a Sales Manager and Team Leader to build customer relationships, answer questions, demonstrate vehicles, coordinate test drives, and support the purchase process. The CSR is not responsible for high-pressure selling or closing sales; those tasks are handled by the Sales Manager or Team Leader.

The position offers hourly pay from the first day, with bonus eligibility after 90 days, and a set five-day, 40-hour work week. Paid training is provided, and automotive experience is not required. The dealership describes the role as a potential career path, with opportunities for strong performers to progress into professional sales, team leadership, finance management, or sales management. The employer is an equal opportunity employer and prohibits discrimination and harassment on protected grounds.

Requirements

• Outstanding customer service and communication skills.
• Friendly, outgoing personality and ability to build rapport quickly.
• Strong organizational skills and attention to detail.
• Comfort learning and explaining vehicle features and technology.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and willingness to learn dealership software.
• Professional appearance and positive attitude.
• Valid driver's license with an insurable driving record.

Responsibilities

• Welcome customers to the dealership and provide a warm, professional first impression.
• Assist customers in the showroom and on the lot while learning about their vehicle needs.
• Respond to customer inquiries by phone, email, text, chat, and in person.
• Demonstrate vehicle features, technology, and safety systems.
• Coordinate and conduct test drives according to dealership procedures.
• Maintain accurate customer information in the CRM system.
• Support the Sales Manager and Team Leader throughout the purchasing process.
• Assist with vehicle appraisals and sales documentation.
• Deliver vehicles to customers and ensure they understand the features and technology.
• Introduce customers to the Service Department and Speedy Wash & Lube Center.
• Attend training sessions and stay current on new vehicle models and technology.

Benefits

• Hourly pay from day one.
• Bonus eligibility after 90 days, in addition to hourly wages.
• Paid training.
• Employee discounts on vehicles, parts, and service.
• Full benefits package for eligible employees.
• Supportive team environment working alongside experienced Sales Managers and Team Leaders.
• Career advancement opportunities, including professional salesperson, Team Leader, Finance Manager, and Sales Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed