Customer Service Representative (Flexible Working Hours)

Destination Pet, LLC • Warwick, RI

6d

About The Position

Destination Pet is seeking a Customer Service Representative at Bow Chika Wow Town to welcome pet parents and their pets, support clients throughout their visits, and help maintain a safe, clean, welcoming facility. The role combines customer service, facility tours, service sales, pet guest handling, and administrative tasks. It reports to the General Manager and requires availability on evenings, weekends, and holidays. The position involves frequent standing, walking, and stair climbing; lifting up to 40 pounds; and exposure to cleaning supplies, pet hair, and animal accidents.

Requirements

• High school diploma or equivalent.
• Strong communication skills in person, by phone, and by email.
• Ability to use multiline phones and computer systems.
• Ability to remain professional and composed under pressure.
• Problem-solving skills.
• Ability to stand and walk frequently and climb stairs.
• Ability to lift 40 pounds.
• Availability to work evenings, weekends, and holidays.
• Comfort working around cleaning supplies, pet hair, and animal accidents.

Nice To Haves

• Previous customer service or retail experience.
• At least one year of customer service experience is preferred.

Responsibilities

• Welcome pet parents and their pets to the facility.
• Answer phones and multitask while assisting customers.
• Tour prospective clients through the facility and sell services.
• Ensure up-to-date vaccination records are on file.
• Manage client check-ins and check-outs.
• Handle cash and card payments and balance the end-of-day cash drawer.
• Respond to complaints patiently and professionally.
• Escort pet guests to and from their enclosures.
• Keep the lobby clean and welcoming.
• Support other team members as needed.
• Perform other duties as assigned.

Benefits

• Telehealth
• 401(k)
• Pet insurance
• Access to earned wages through DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED