Customer Service Representative (Flexible Working Hours)

Destination Pet • Louisville, CO

5d

About The Position

Destination Pet is hiring a Customer Service Representative at Divine Canine to create a welcoming experience for pet parents and their pets. The role supports the facility’s customer service and daily operations, including communication with clients, service sales, pet check-ins and check-outs, and maintaining a clean lobby. The position requires availability on weekday evenings from 1:00 p.m. to 6:30 p.m., as well as evenings, weekends, and holidays. Pay starts at $17.00–$18.00 per hour, depending on experience, plus tips.

Requirements

• High school diploma or equivalent.
• Strong communication skills across phone, in-person, and email interactions.
• Ability to use multi-line phones and computer systems.
• Ability to remain professional under pressure and solve problems.
• Availability for weekday evenings from 1:00 p.m. to 6:30 p.m., as well as evenings, weekends, and holidays.
• Ability to stand, walk, and climb stairs frequently.
• Ability to lift 40 pounds.
• Comfort working around cleaning supplies, pet hair, and animal accidents.

Nice To Haves

• Previous customer service or retail experience.
• At least one year of customer service experience is preferred.
• Interest in and comfort with pets and people.

Responsibilities

• Welcome pet parents and their pets.
• Answer phones and manage multiple tasks.
• Tour prospective clients through the facility and sell services.
• Ensure clients’ vaccination records are up to date.
• Manage pet check-ins and check-outs.
• Handle cash and card payments and balance the end-of-day cash drawer.
• Respond to complaints patiently and professionally.
• Escort pet guests to and from their enclosures.
• Keep the lobby clean and welcoming.
• Support other team members as needed.
• Perform other duties as assigned.

Benefits

• Telehealth
• 401(k)
• Pet insurance
• Access to earned wages through DailyPay
• Tips

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED