Customer Service Representative (Flexible Working Hours)

Destination Pet • Oshkosh, WI

7d

About The Position

Destination Pet is seeking a Customer Service Representative for Touch of Class Pet Resort. The role welcomes pet parents and their pets, supports client service and facility operations, and helps create a comfortable experience for both pets and their people. Work hours are flexible but primarily evenings and weekends, with availability on holidays required. The position reports to the General Manager.

The work involves frequent standing and walking, climbing stairs, handling leashes, and lifting up to 40 pounds. Employees may be exposed to cleaning supplies, pet hair, and animal accidents. Pay starts at $14.75 per hour, depending on experience, plus tips.

Requirements

• High school diploma or equivalent.
• Strong communication skills across phone, in-person, and email interactions.
• Ability to use multi-line phone systems and computer systems.
• Ability to remain professional and composed under pressure.
• Ability to stand and walk frequently, climb stairs, handle leashes, and lift up to 40 pounds.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous customer service or retail experience.
• At least one year of customer service experience.
• An interest in working with pets and people.

Responsibilities

• Welcome pet parents and their pets to the facility.
• Answer phones and manage multiple tasks.
• Tour prospective clients through the facility and sell services.
• Ensure clients’ vaccination records are up to date.
• Manage pet check-ins and check-outs.
• Handle cash and card payments and balance the end-of-day cash drawer.
• Respond to complaints patiently and professionally.
• Escort pets to and from their enclosures.
• Keep the lobby clean and welcoming.
• Support other team members as needed.
• Perform other duties as assigned.

Benefits

• Telehealth
• 401(k)
• Pet insurance
• Tips
• Access to earned wages through DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED