Customer Service Representative (Flexible Working Hours)

Destination Pet, LLC • Melbourne, FL

8d • Onsite

About The Position

Destination Pet is hiring a Customer Service Representative at Dog Spot Hotel to provide welcoming, attentive service to clients and their pets. The role combines customer service and front-desk tasks with assisting pet guests and supporting other team members. The position requires availability for the listed Monday–Friday shifts, as well as evenings, weekends, and holidays.

Requirements

• Strong people and pet skills.
• Strong communication skills across phone, in-person, and email interactions.
• Comfort using multi-line phones and computer systems.
• Ability to remain professional under pressure and solve problems.
• High school diploma or equivalent.
• Ability to stand, walk, climb stairs, and handle leashes frequently.
• Ability to lift 40 pounds.
• Availability for evenings, weekends, and holidays.
• Ability to work around cleaning supplies, pet hair, and pet accidents.

Nice To Haves

• Previous customer service or retail experience.
• At least 1 year of customer service experience.

Responsibilities

• Welcome pet parents and their pets.
• Answer phones and manage multiple tasks.
• Tour prospective clients through the facility and sell services.
• Ensure client pets' vaccinations are up to date and on file.
• Manage pet check-ins and check-outs.
• Handle cash and card payments and balance the end-of-day cash drawer.
• Respond to complaints patiently and professionally.
• Escort pet guests to and from their enclosures.
• Keep the lobby clean and welcoming.
• Support other team members as needed.
• Perform other duties as assigned.

Benefits

• Telehealth
• 401(k)
• Pet insurance
• Access to earned wages through DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED