Part-Time Customer Service Representative

Raymour and Flanigan • North Haven, CT

6d

About The Position

As a Customer Service Representative, you play an important role throughout the lifecycle of each customer’s purchase. You help bridge the gap between the customer’s expectations and their experience by assisting with delivery scheduling, managing payments, and responding skillfully to questions and concerns. You work independently and as part of a small team to strengthen the customer shopping experience.

Requirements

• Effective communication, interpersonal, and organizational skills, both in person and on the phone.
• Excellent listening skills and the ability to multitask in a fast-paced service environment.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
• Authorization to work in the U.S. without current or future visa sponsorship.

Responsibilities

• Provide genuine, friendly, personable, and professional customer service.
• Assist customers with scheduling deliveries.
• Manage customer payments.
• Address customer questions and concerns.
• Proactively resolve escalated customer issues.
• Support sales and operations team members by advocating for customers’ concerns and requests.

Benefits

• Health benefits
• 401(k) with company match
• Profit sharing
• Cross-training
• Annual breakfast prepared by the owners

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed