Customer Service Representative - Part Time

BASIN DISPOSAL INC•Pasco, WA

6d•$24 - $28•Onsite

About The Position

Basin Disposal Inc. is seeking a customer-oriented Customer Service Representative to serve as a liaison for customer accounts, provide information about products and services, and resolve customer concerns accurately and efficiently. The role focuses on responding to inquiries, troubleshooting problems, maintaining customer satisfaction, and meeting service standards and metrics. Customer service is provided by telephone, electronically, email, and face to face. The position also includes maintaining and correcting records and documents; communicating work orders and other information to drivers using two-way radios; entering and updating customer information; and handling payments and basic cashier responsibilities as assigned. The representative is expected to maintain confidentiality, including compliance with Payment Card Industry (PCI) regulations, foster effective working relationships, attend work regularly and punctually, and work safely and ethically. This is a part-time, on-site position in Pasco, Washington, with Monday–Friday schedules available from 12:30 p.m. to 5:30 p.m. or 9:00 a.m. to 2:00 p.m. The listed hourly pay range is $23.76–$28.22.

Requirements

Proven customer support experience or experience as a client service representative.
Strong phone contact-handling skills and active listening.
Customer orientation and ability to adapt and respond to different types of people.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
High school degree.
Basic accounting skills.
Computer skills.
Interpersonal skills.
Verbal and written communication skills.
Listening skills.
Problem analysis and problem-solving skills.
Attention to detail and accuracy.
Data collection skills.
Customer service orientation.
Adaptability, initiative, and stress tolerance.

Responsibilities

Serve customers and provide quality service support by telephone, electronically, email, and face to face, following company standards, procedures, and policies.
Manage incoming calls and identify and assess customer needs.
Build relationships and trust with customer accounts through open and interactive communication.
Provide accurate and complete information using appropriate methods and tools.
Meet personal and team sales targets and call-handling quotas.
Handle customer complaints, provide solutions and alternatives within required time limits, and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Verify, print, maintain, and copy records, work orders, route books, files, packer tickets, and coupons for accuracy and timeliness.
Document, communicate, and make necessary corrections to documents.
File, pack, and store identified files and records according to box-storage retention guidelines.
Respond to drivers and relay work orders, messages, and information using two-way radios.
Use software, databases, scripts, and tools appropriately.
Understand and strive to meet or exceed service metrics while providing consistent customer service.
Enter and update customer information.
Identify and escalate priority issues.
Document call information according to standard operating procedures.
Collect and receive payments; assist with balancing cash drawers, adjustments, transfers, and closing accounts as appropriate.
Perform basic cashier responsibilities as assigned and in accordance with company policies.
Anticipate, assess, and respond effectively to the needs of internal and external customers with timely, accurate, courteous, professional, and respectful service.
Maintain confidentiality and discretion when handling customer information, including compliance with PCI regulations.
Maintain positive and effective working relationships with people contacted through work.
Maintain regular and punctual attendance.
Recognize and mitigate safety hazards and help create a hazard-free, accident-free environment.
Conduct interactions according to high business-ethics standards and avoid conflicts of interest.