Customer Service Representative Part-time

PLS • San Antonio, TX

4d • Onsite

About The Position

Customer Service Representatives are the primary point of contact with PLS customers and are accountable for delivering superior customer service. They educate customers about company products and services, maintain company quality standards, and comply with all policies and procedures. PLS is a retail provider of financial services, operating more than 200 financial service centers across 12 states.

Requirements

• Previous customer service experience in hospitality, financial services, retail, or restaurant industries is preferred.
• Ability and willingness to engage comfortably with customers.
• Strong verbal communication skills.
• Ability to offer products and services based on customer needs.
• Exceptional attention to detail and ability to multitask.
• Professional appearance and demeanor.
• Honesty and integrity.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
• English fluency is required.

Nice To Haves

• Customer service experience in hospitality, financial services, retail, or restaurant industries.
• English/Spanish bilingual ability.

Responsibilities

• Provide outstanding customer service to encourage repeat business.
• Educate customers about PLS products and services.
• Ensure transactions comply with federal, state, and local regulations.
• Follow company policies and procedures.
• Maintain a balanced cash drawer.
• Complete transactions accurately, including cash handling.
• Use the point-of-sale system to access information and process transactions.
• Resolve customer complaints or refer them to the Store Manager.
• Help maintain a neat and clean store environment for customers and team members.
• Perform other duties as instructed by management.

Benefits

• Medical, dental, and vision benefits for eligible team members.
• 401(k) for eligible team members.
• Vacation for eligible team members.
• Opportunities for advancement.
• Ongoing training.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed