CUSTOMER SERVICE REPRESENTATIVE (Part-Time)

First Citizens National Bank of Upper Sandusky • Delaware, OH

13d

About The Position

The Customer Service Representative provides prompt, tactful, friendly, courteous, and efficient service while processing bank transactions. The role helps protect the Bank’s assets by following security and fraud-prevention measures, maintaining appropriate controls over cash and valuables, and identifying suspicious activity. The representative balances cash and may also balance ATMs and vaults as required. The position assists customers with additional products and services, supports community initiatives, and may require travel to or work at other banking center locations. Other duties may be assigned. The job description may be revised and does not create an employment contract; employment is at will.

Requirements

• High school diploma, GED, or equivalent.
• Cash-handling and customer-service experience.
• Typing, computer, and telephone skills.
• Math skills and the ability to comprehend, interpret, and apply detailed information.
• Strong interpersonal skills.

Responsibilities

• Accept and process customer transactions, including cash and coin deposits, checking and savings deposits, loan payments, savings bond redemptions, check cashing, coin counting and wrapping, back-counter processing, service fees, credit card cash advances, cash and general-ledger debits and credits, night deposits, mail deposits, cashier’s checks, and money orders.
• Maintain knowledge of the Bank’s deposit products.
• Reconcile and balance the cash drawer daily, investigate unresolved errors, and maintain only the minimum cash necessary for efficient teller operations under Bank policy.
• Maintain a clean work area and neat, professional appearance according to policy.
• Authorize Bank cashier’s checks by signature within assigned operating limits.
• Complete Currency Transaction Reports for cash transactions over $10,000 when required.
• Make monetary decisions and report situations involving potential fraud.
• Protect Bank assets by remaining alert to unusual activity and suspicious individuals and by controlling cash and valuables in accordance with security policy.
• Balance and reconcile ATMs and vaults as required.
• Assist customers with additional products and services suited to their needs, including cross-selling.
• Maintain compliance with applicable government regulations, including the Bank Secrecy Act, Regulation E, Regulation CC, CRA, and Regulation DD.
• Promote a positive image of the Bank’s involvement in community initiatives and organizations.
• Travel to or work at other banking center locations as needed.
• Perform other duties and responsibilities as assigned.

Benefits

• Complete benefits package.
• Educational reimbursement, with the Bank paying 100% of tuition for full-time employees.
• Student loan debt repayment.
• Paid time off.
• 401(k).
• Health insurance.
• Dental insurance.
• Vision insurance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED