Customer Service Representative- Part-Time

RBGlobal•Odessa, MO

6d•$16 - $19

About The Position

The Part-Time Customer Service Representative provides exceptional customer service, answers inquiries, processes payments, and supports other sale-day activities. The role organizes keys and documents using the internal coding system and lot numbers, uploads documents to the web for each sale, and communicates with departments, teams, and customers to obtain documents such as LOLCs and purge documents. The representative also provides information about auxiliary services and supports RB Global’s commitment to workplace and customer safety. The position is part of Yard Operations, a team that conducts live auctions around the world. The team includes people in both full-time and part-time roles who help ensure successful auctions.

Requirements

Previous work experience interacting with customers in person.
Experience using computers and ability to learn new technology and software.
Excellent keyboarding skills for data entry.
Commitment to providing fantastic customer service.
Ability to work well and maintain a positive attitude in high-pressure situations.
Friendly, outgoing, and patient personality.
Ability to work as part of a team and pitch in wherever needed.

Responsibilities

Organize keys and organize and file documents by the internal coding system and then by lot number.
Upload documents to the web for each sale.
Communicate with departments, teams, and customers who sign up equipment when documents such as LOLCs or purge documents are needed.
Process payments from successful bidders.
Provide customers with information about auxiliary services.
Ensure superior customer service is delivered to all customers.
Support RB Global’s commitment to safety by taking personal responsibility for the safety of oneself, the team, co-workers, and customers.
Perform other duties as assigned.