Customer Service Representative - Part Time Patient Registration
About The Position
The Customer Service Representative – Patient Registration is a frontline healthcare customer service role and the first point of contact for patients. The representative helps patients and families check in, gathers and enters accurate patient information, and supports timely access to care while providing compassionate service to people who may be ill, anxious, confused, or overwhelmed. The role involves working across multiple computer systems, handling phone calls, navigating insurance and coverage details, collecting co-pays, and providing cost estimates when applicable. The representative collaborates with nurses, physicians, and care teams to support smooth patient flow and hospital operations. The position is based at Intermountain Park City and is part-time PRN (as needed), with a minimum of 48 hours per month and 24 hours on call. Healthcare experience is not required; training is provided. The role offers exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations, with opportunities for growth within R1.
Requirements
- Exceptional customer service experience.
- Strong communication and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly while maintaining high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with the check-in process.
- Use multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information quickly.
- Minimize registration delays and support timely access to care.
- Answer patient questions with confidence, clarity, and compassion.
- Build trust with patients during stressful or emotionally difficult moments.
- Navigate insurance plans and coverage details.
- Enter patient demographic and medical data.
- Collect co-pays and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and learning opportunities in healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
