Customer Service Representative- Mid Shift

Qualfon • Carrollton, TX

3d • Onsite

About The Position

Qualfon is hiring an onsite Customer Service Representative to support customers of an online financial services client through voice and chat. The role is based at 2395 Midway Rd., Carrollton, Texas, and pays $20.00 per hour. Work schedules are 10 a.m.–7 p.m., 11 a.m.–8 p.m., or 12 p.m.–9 p.m., with two consecutive days off. Employees must be willing to work onsite.

The representative provides responsive, professional, and empathetic customer support, resolves customer issues, maintains accurate and organized case records, and protects confidential information. The position also involves completing required training and applying that knowledge to assist clients effectively, while contributing to continuous improvement of the customer experience.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Knowledge of customer service principles and practices.
• Familiarity with call center software and telecommunication tools.
• Retail or related customer service experience.
• Good data-entry and keyboarding skills, with a minimum speed of 40 WPM.
• Experience with support channels including voice, social media, and/or chat.
• Proficiency with relevant computer applications and internet navigation.
• Strong verbal and written communication skills and attention to detail.
• Excellent time-management and organizational skills.
• Good judgment, adaptability, high stress tolerance, and resilience.
• Team-oriented mindset.
• Willingness to complete a background check, including fingerprinting and employment and education verification.
• Willingness to work onsite.

Responsibilities

• Respond promptly to customers via live chat and phone.
• Resolve customer issues efficiently and empathetically while maintaining professionalism.
• Deliver exceptional customer service.
• Contribute to continuous improvements that enhance the customer experience.
• Keep client cases accurate, current, and organized.
• Maintain strict confidentiality in all interactions.
• Complete required training and apply the knowledge to support clients effectively.

Benefits

• Medical, dental, and vision coverage with multiple plan options.
• Telemedicine and mental health support.
• Paid time off that grows with tenure.
• 401(k) with company match.
• Employee Assistance Program with free counseling and wellness resources.
• Company-paid life and disability insurance.
• Tuition-free business degrees through Rochat School of Business for employees and eligible family members.
• Voluntary benefits, including accident, critical illness, and hospital coverage.
• Legal assistance, identity protection, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED