Customer Service Representative- 2nd Shift

Operations Opportunities with ODW Logistics • Groveport, OH

9d

About The Position

The 2nd shift Warehouse Customer Service Representative (CSR) handles administrative duties relating to the receiving, storing, maintaining, shipping, and invoicing of customer inventory. The CSR works directly with the warehouse leadership team, employees, and customers. The role involves processing and monitoring warehouse transactions and documentation, maintaining customer information, resolving discrepancies, supporting customer needs, and completing customer reports.

Requirements

• 1–2+ years of customer service or related experience preferred.
• High school diploma or equivalent education/work experience preferred.
• Proficiency in Microsoft Office tools, data entry, and internet applications preferred.
• Previous experience with a Warehouse Management System (AS400) preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills.
• Patience and adaptability.
• Conflict resolution and technical proficiency.
• Problem-solving and time management skills.
• Ability to hear, read and comprehend, write, and communicate.
• Ability to continuously sit, type, and perform repetitive wrist motion.
• Ability to occasionally stand, walk, bend, squat/kneel, twist/turn, or reach.
• Ability to focus, with or without corrective lenses, to see near and far, and have depth perception.

Nice To Haves

• 1–2+ years of customer service or related experience.
• High school diploma or equivalent education/work experience.
• Proficiency in Microsoft Office tools, data entry, and internet applications.
• Previous experience with a Warehouse Management System (AS400).

Responsibilities

• Process and monitor shipping and receiving transactions and documentation, including receipts, bills of lading, orders, and shipment confirmations.
• Communicate with transportation, OFR, management, co-workers, and customers by phone, email, and face-to-face.
• Manage customer information using a Warehouse Management System and Microsoft Office tools.
• Monitor damaged and/or on-hold product, notify vendors, and work with OFRs.
• Collaborate with customers on workflow organization, timely responses, long-term relationship building, and mutually beneficial outcomes.
• Research, resolve, and communicate customer, inventory, order, and inbound discrepancies.
• Complete daily and/or monthly customer reporting documentation.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Paid vacation and holidays.
• Career advancement.
• Recognition awards.
• Tuition reimbursement.
• Company-matching 401(k).
• Referral bonus opportunities.
• Company discounts program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED