Customer Service Rep - 2nd Shift

DSV • Wichita, KS

3d • Onsite

About The Position

As a Customer Service Employee, you will help maintain positive customer relationships and deliver excellent customer service. You will assist customers with inquiries, efficiently resolve issues, and coordinate with warehouse teams to meet customer needs while upholding company standards for customer satisfaction. The role is based in Wichita, Kansas, and is scheduled Monday through Friday from 1:00 p.m. to 9:30 p.m. Compensation is $21.07 per hour, plus a $0.75 shift differential for working the second shift. The posting also states an expected base pay range of $21.07–$21.07 annually; actual compensation may depend on job-related factors, including experience, skills, education, certifications, and geographic location.

Responsibilities

• Respond to customer inquiries by phone, email, or through the Customer Service Database in a professional and timely manner.
• Use physical stock checks and system tools to validate customer issues, troubleshoot problems, and provide resolutions based on findings.
• Assist with inventory management, conduct stock checks, and correct inventory records as needed.
• Follow safety policies and guidelines to support a safe warehouse working environment.
• Develop knowledge of warehouse processes and inventory to provide accurate feedback to customer inquiries.
• Communicate with customers about order status, delivery inquiries, and issue resolution.
• Use designated vehicles to deliver products to customers as needed to resolve customer issues.
• Communicate effectively with warehouse departments to expedite processes and resolve customer issues.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed