Warehouse Customer Service Rep - 2nd Shift

CJ Logistics HR Team•Bloomington, CA

2d•$23 - $28•Onsite

About The Position

The Customer Service Representative (CSR) serves as the first point of contact for internal and external customers at the Welcome Center or Customer Service Office. The role manages communications, maintains schedules, processes paperwork, and supports shipping and receiving operations. The CSR ensures documentation is accurate, supports daily logistics functions, and provides excellent service in a fast-paced warehouse environment. The position is performed on-site in a professional, climate-controlled office environment with a typically quiet to moderate noise level. The role uses standard office equipment and requires mostly sedentary work, with occasional standing, walking, reaching, stooping, and lifting up to 10 pounds. The listed schedule is Monday through Friday, 2:30 p.m. to 11:00 p.m. Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs. Compensation is $23–$28 per hour, plus a $0.50 shift differential; the position is not incentive eligible.

Requirements

High school diploma or GED equivalent, or equivalent relevant experience.
1–2 years of related work experience.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Basic math and reading skills.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
Effective problem-solving and interpersonal skills.
Ability to work effectively with internal and external customers.

Nice To Haves

Previous shipping and receiving experience in a warehouse environment.
Prior experience with warehouse management systems (WMS) or AS400.
Experience with electronic scheduling and logistics software.
Ability to work in a high-volume, fast-paced setting.

Responsibilities

Provide high-quality customer service to internal and external stakeholders, respond to inquiries, and resolve issues efficiently.
Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
Coordinate with carriers, drivers, and warehouse personnel to support dock and yard activities.
Process and maintain accurate inbound and outbound schedules using warehouse management systems (WMS) and standard office software.
Prepare and verify shipping and receiving documents for accuracy.
Assign dock doors and update door and yard reports for trailer inventory.
Sign drivers in and out and verify identification and paperwork accuracy.
Reconcile inbound shipments with packing slips and manage drop lot activities.
Process and schedule carrier appointments.
Support shipping and receiving functions as needed and work flexibly across the team.
Report errors or discrepancies to leadership to support accuracy and compliance.
Participate in required training and professional development.
Follow safety, operational, and record-keeping policies.
Perform duties safely, on time, and professionally.
Perform other related duties as assigned or required.