Customer Service Rep Warehouse

Hermann Forwarding • Grapevine, TX

3d

About The Position

The Customer Service Representative provides customer service to clients in the transportation and warehousing industry. This role is the primary point of contact for clients, responding to inquiries, resolving issues, and providing timely shipment updates. The representative helps ensure clients receive efficient, professional support and that their transportation needs are met.

The position requires strong communication, interpersonal, problem-solving, and decision-making skills, along with the ability to work independently and collaboratively. Proficiency in Microsoft Office and customer service software is relevant to the role; bilingual English and Spanish skills are valued.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.

Nice To Haves

• Associate's or Bachelor's degree in Business Administration or a related field.
• Experience in the transportation or logistics industry.
• Proficiency in Microsoft Office and customer service software.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Respond promptly and professionally to client inquiries by phone, email, and chat.
• Track and monitor shipments to ensure timely delivery.
• Resolve issues and complaints in a timely and effective manner.
• Collaborate with other departments to support smooth and efficient transportation operations.
• Maintain accurate records and documentation of client interactions and transactions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED