Customer Service Rep Warehouse

Hermann Forwarding • Grapevine, TX

1d

About The Position

We are seeking a highly motivated and skilled Customer Service Representative to join our team in the warehousing industry. The role provides exceptional customer service to clients using transportation services and serves as their primary point of contact. The representative handles inquiries, resolves issues, and provides timely shipment updates to ensure client satisfaction and that transportation needs are met efficiently and professionally.

The position requires regular communication with clients, colleagues, and other stakeholders, as well as analyzing and resolving complex issues, sometimes under tight deadlines. The representative uses Microsoft Office and customer service software to support day-to-day work.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.

Nice To Haves

• Associate's or Bachelor's degree in Business Administration or a related field.
• Experience in the transportation or logistics industry.
• Proficiency in Microsoft Office and customer service software.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Respond promptly and professionally to client inquiries by phone, email, and chat.
• Track and monitor shipments to ensure timely delivery.
• Resolve issues and complaints in a timely and effective manner.
• Collaborate with other departments to support smooth and efficient transportation operations.
• Maintain accurate records and documentation of client interactions and transactions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED