Warehouse Operations - Customer Service Rep

CJ Logistics HR Team•Laredo, TX

11d•$17 - $21•Onsite

About The Position

The Customer Service Representative (CSR) is the first point of contact for internal and external customers at the Welcome Center or Customer Service Office. The role manages communications, maintains schedules, processes paperwork, and supports shipping and receiving operations. The CSR ensures documentation is accurate, supports daily logistics functions, and provides customer service in a fast-paced warehouse environment. The position is performed onsite in a professional, climate-controlled office environment with a typically quiet to moderate noise level.

Requirements

Bilingual proficiency in Korean and English.
High school diploma or GED equivalent, or equivalent relevant experience.
1–2 years of related work experience.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Basic math and reading skills.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
Effective problem-solving and interpersonal skills, including the ability to work with internal and external customers.

Nice To Haves

Previous shipping and receiving experience in a warehouse environment.
Prior experience with warehouse management systems (WMS).
Experience with electronic scheduling and logistics software.
Ability to work in a high-volume, fast-paced setting.

Responsibilities

Provide customer service to internal and external stakeholders, handle inquiries, and resolve issues.
Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
Coordinate with carriers, drivers, and warehouse personnel to support dock and yard activities.
Process and maintain inbound and outbound schedules using warehouse management systems and standard office software.
Prepare and verify shipping and receiving documents for accuracy.
Assign dock doors and update door and yard reports for trailer inventory.
Sign drivers in and out and verify identification and paperwork.
Reconcile inbound shipments with packing slips and manage drop lot activities.
Process and schedule carrier appointments.
Support shipping and receiving functions as needed.
Report errors or discrepancies to leadership.
Prepare and deliver operational KPI reports and monthly performance summaries.
Participate in required training and professional development.
Follow safety, operational, and record-keeping policies and perform duties safely, promptly, and professionally.
Perform other related duties as assigned or required.