Representative, Customer Service 2nd Shift (2pm - 10pm)
About The Position
The Customer Service Representative (CSR) delivers Modern Aviation’s service to private and corporate aviation customers through professional, personalized support. The role is a first point of contact for customers and flight crews, handles service requests, and helps provide a seamless experience within the FBO, including during fast-paced or high-pressure situations. The position supports customer and flight coordination, administrative work, communication across teams, and upkeep of customer-facing facilities. It operates primarily in a professional office environment using standard office equipment, with some duties outdoors in all types of weather. Work hours may vary, including evenings, weekends, and holidays. The role is full-time and based in Charlotte, North Carolina, with a listed second shift of 2 p.m. to 10 p.m.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent.
- Valid driver’s license.
- Open availability, as work hours may vary and include evenings, weekends, and holidays.
- Strong verbal and written communication skills.
- Intermediate proficiency with Microsoft Office products.
- Strong multitasking, organizational, and decision-making skills.
- Negotiation and sales skills.
- Legally authorized to work in the United States for any employer; Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.
Nice To Haves
- Previous customer service experience.
- Basic knowledge of aircraft types and aircraft servicing practices.
Responsibilities
- Deliver proactive, personalized service to private and corporate aviation clientele.
- Meet, greet, and assist passengers and flight crews professionally and with care.
- Arrange hotel accommodations, catering, and ground transportation.
- Coordinate aircraft services, including fuel, hangar storage, and other operational requests.
- Educate customers about available services, promotions, and programs.
- Answer customer questions, resolve concerns, and provide service recovery as needed.
- Input trip details into scheduling software and update customer information.
- Track flights using online databases to support timely service delivery.
- Process customer invoices accurately and promptly.
- Verify and coordinate service orders to support on-time departures.
- Maintain working relationships with local providers such as hotels, rental car agencies, and restaurants.
- Communicate via air-to-ground and ground-to-ground radio, phone, and email.
- Use sound judgment to make timely decisions consistent with company policies and procedures.
- Coordinate with Line Service, Operations, and leadership teams.
- Maintain positive, collaborative relationships with teammates.
- Perform additional duties as assigned to support operational needs.
- Maintain a clean, welcoming lobby and keep snacks, beverages, and customer amenities stocked and presentable.
- Represent the Modern Aviation brand professionally, positively, and with pride.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Company-paid life and disability coverage.
- 401(k) with company match.
- Paid time off and holidays.
- Additional voluntary benefit options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
