Customer Service Representative- Mid Shift

Qualfon • Carrollton, TX

5d • Onsite

About The Position

Qualfon is hiring an onsite Customer Service Representative to support customers of an online financial services client through voice and chat. The role is based at 2395 Midway Rd., Carrollton, TX 75006, and pays $20.00 per hour. Available schedules are 10 AM–7 PM, 11 AM–8 PM, or 12 PM–9 PM, with two consecutive days off. All hires must be willing to work onsite.

The representative provides timely, professional, and empathetic customer support, resolves issues, maintains accurate and organized client cases, protects confidential information, and completes required training. The position requires a background check, including fingerprinting and employment and education verification.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• Knowledge of customer service principles and practices.
• Familiarity with call center software and telecommunication tools.
• Retail or related customer service experience.
• Good data-entry and keyboard skills, with a minimum typing speed of 40 WPM.
• Experience supporting customers through voice, social, and/or chat channels.
• Proficiency in relevant computer applications, including internet navigation.
• Strong verbal and written communication skills and attention to detail.
• Excellent time-management and organizational skills.
• Good judgment, adaptability, high stress tolerance, and resilience.
• Team-oriented mindset.
• Willingness to complete a background check, including fingerprinting and employment and education verification.
• Willingness to work onsite.

Responsibilities

• Provide timely responses to customers via live chat and phone.
• Resolve customer issues efficiently and empathetically while maintaining professionalism.
• Deliver customer service with passion and dedication.
• Drive continuous improvements to enhance the customer experience.
• Keep client cases accurate, current, and organized.
• Maintain strict confidentiality in all interactions.
• Complete required training and apply knowledge to support clients effectively.

Benefits

• Medical, dental, and vision coverage with multiple plan options.
• Telemedicine and mental health support.
• Paid time off that grows with tenure.
• 401(k) with company match.
• Employee Assistance Program with free counseling and wellness resources.
• Company-paid life and disability insurance.
• Tuition-free business degrees through Rochat School of Business for employees and eligible family members.
• Voluntary benefits, including accident, critical illness, and hospital coverage.
• Legal assistance, identity protection, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED