Customer Service Representative - Day Shift

GXO Logistics • Sparta, TN

1d

About The Position

The Customer Service Representative maintains workflow by assisting managers and supervisors with coordinating warehouse duties, including inventory, creating packing slips and reports, and fulfilling customer orders. The role coordinates work among warehouse personnel and drivers, prepares and troubleshoots orders, manages order assignments and inventory, enters freight data into the Warehouse Management System, and processes related documentation. The stated schedule is Monday through Friday, 7:00 AM to 6:00 PM.

Requirements

• Proficiency in Microsoft Office.
• Ability to communicate effectively with carriers, customers, employees, and management.
• Proven ability to multitask and prioritize workload in a fast-paced environment.

Nice To Haves

• High school diploma or equivalent.
• Availability to work a flexible schedule when needed.
• 1 year of customer service experience.
• 6 months of experience in a warehouse setting.

Responsibilities

• Coordinate workload allocation among warehouse workers, material handlers, and drivers.
• Prepare work orders, troubleshoot orders, and resolve discrepancies as needed.
• Assign and release orders sent for loading and unloading.
• Allocate and research inventory for orders.
• Enter inbound and/or outbound freight data into the Warehouse Management System (WMS) and create bills of lading (BOLs).
• Maintain and generate required reports.
• Process, audit, and file various documentation.

Benefits

• Full health insurance, including medical, dental, and vision.
• 401(k).
• Life insurance.
• Disability insurance.
• Additional benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed